What is your returns policy?
After you have received your order, if you would like to return an unopened item which is still in perfect condition, please e-mail firstname.lastname@example.org providing us with a reason for your return.
We’ll accept returns within a reasonable time-period of seven days from receipt of your order. We will provide you with our returns address and instructions.
The cost of returning any non-faulty items back to us is not included and we cannot accept returns of fresh or frozen short-shelf life products.
Our returns policy does not apply to products that are faulty and our policy does not affect your statutory rights
What about broken or damaged items?
At Productos Del Marco we will always ensure that your order arrives safely and in one piece. Our warehouse team has developed what we believe to be the best packing techniques and we use the most appropriate materials for the job, including strong, double walled boxes and cushioning materials.
We also use a reputable courier service that ensures your order is transported safe and secure. Unfortunately, we cannot help that from time to time certain orders may be part of an accident or can’t withstand the rough treatment during transportation.
If your order has been lost by our courier, we will proceed to send you another order with exactly the same items or carry out a refund.